HPHA is committed to communicating with you in a respectful, professional and polite manner. We expect the same courtesy from you.
- We understand that the situations or issues that you are dealing with may be stressful. However, we will not accept abusive behaviour or communications towards our staff. This includes threats, verbal harassment, sexual harassment, intimidation, yelling or screaming, or obscene, racist or discriminatory remarks.
- HPHA is required by law to protect staff from abusive behaviour. Repeated behaviour of this kind may result in HPHA communicating with you only in writing or otherwise restricting entry to our hospitals as deemed appropriate.