Home Site Map HPHA Intranet Contact Us Privacy Policy
You are Here : Home    News & Events    Around The Alliance!    Q & A With A Quality Assurance Lead
 
<July 2019>
SMTWTFS
123456
78910111213
14151617181920
21222324252627
28293031
23/07/2019
Blood Donor Clinic - Stratford
1 p.m. to 7 p.m. / Rotary Complex
27/07/2019
Blood Donor Clinic - Stratford
9 a.m. to 12 p.m. / Rotary Complex
Research has found that regular physical activity appears as effective as psychotherapy for treating mild to moderate depression. Therapists also report that patients who exercise regularly simply feel better and are less likely to overeat or abuse alcohol and drugs. Source: CMHA
Around The Alliance!
Former Student, Now Staff Member!
Changes to Emergency Department Registration Process at Clinton Public Hospital
HPHA Looks to End Hallway Medicine through System Partnerships
Volunteer Spotlight: Joanne
New Name and Look for St. Marys Memorial Hospital Foundation
Physician Recruitment in Stratford
Program Profile: Eating Disorders
Q & A with a Patient Registration Clerk
Patient Partner Profile: Joani
A Day in the Life: Social Work
HPHA Implementing Temporary Laboratory Adjustments
Pharmacy Sterile Compounding
A Look at Canada's New Food Guide
It's All in the Data
Access to Primary Care
Celebrating 10 Years of the Community Stroke Rehabilitation Team!
MyChart Now Available at HPHA!
Volunteers: Lifting Communities!
Huron Perth and Area Ready to Take the Lead in the Province’s Vision for Improving Health Care
Physiotherapy Myths Debunked!
smallTALK Hits a Significant Milestone!
Clinton Public Hospital Second Floor Set to Reopen
Laboratory Adjustments at Clinton Public Hospital & Seaforth Community Hospital
Supporting Our Patients Through Art
Charting A Course to Success
Q & A With A Quality Assurance Lead
HPHA Recognizes Excellence at its Annual General Meeting
July Blood Donor Clinics
Emergency Entrance of Clinton Public Hospital Closed for Renovations
Putting a Face on Organ and Tissue Donation in Our Communities
Q & A with Purchasing/Inventory Support
What's For Dinner Wednesday
HPHA's Facebook Protocol
HPHA's LinkedIn Page
HPHA's Twitter Protocol
Media Releases
Blood Donor Clinics
Find a Family Doctor or Nurse Practitioner
Website Feedback
2018 Pediatric Day Conference Presentations
Q & A With A Quality Assurance Lead

June 25, 2019

Pam is the Quality Assurance Lead for the InterHospital Laboratory Partnership (IHLP) She has worked at HPHA since 1998!

Favourite Colour: Purple / Favourite Food: Mexican, but I much prefer a daiquiri over a margarita.

Tell us about your first day of work at HPHA? I started at HPHA on June 8, 1998. I got lost driving the back roads from Seaforth to Stratford, having to backtrack through the city to get to the hospital. I was still pretty green with only a year of experience under my belt. I remember a colleague telling me “I don't care how they did it at your old job, this is how we do it here.” I think from them on I was determined to ‘buck' the system and challenge old thinking. Over the 20 years I have worked at HPHA I have mellowed, but I think I still have a reputation to speak my mind.

What made you enter your field of work? My aunts were lab technologists, one medical, the other chemical. I always thought what they did was interesting and meaningful. I started my career as a frontline lab technologist in Corpus Christi, Texas. About a year and a half later I landed a job in Stratford and was able to return home. I also worked at Clinton Public Hospital for a few years as well. Graeme Johnston suggested I enroll in the Clinical Laboratory Quality Manager course offered by Michener Institute, which I completed in 2004. In 2006, I was offered a temporary position as Quality Manager to get through our first Ontario Laboratory Accreditation peer assessment. The job became permanent and I'm still doing it today.

What do you love most about your job? I enjoy this work because I am in a position to influence lab policy to ensure regulatory and quality standards are met. I like collaborating with other disciplines to improve workflow. I also thoroughly enjoy the lab team I work with. I am in a very unique position compared to other quality managers; I am not just auditing and writing procedures, I am brainstorming staffing solutions and on RFP teams; lots of diversity and opportunities to learn.

Tell us about your most gratifying experience at HPHA. The project I am most proud of is the implementation of high sensitivity troponin and the standardized algorithms for hs-TnI and conventional troponin (cTnI) run. The change in results over a three-hour time period will typically diagnose infarction earlier than with the previous testing models. It was a real collaborative effort with physicians and nursing to implement both the test and the algorithms.

When you tell people what you do how do they react? I had someone comment recently that they didn't realize I was so smart. I guess I had them fooled!? Most people think I look after the quality control program for the lab. Quality control is typically reagent ensuring that instrumentation or methodology is working as expected. What I do is quality management, ensuring that the lab has their policies and procedures documented and auditing or monitoring non-conforming events to determine if we do what we say we do.

What would people be surprised to learn about you? I have three children, aged six, Amie, Ben and Cory. I learn more lessons from my kids that I can apply in work situations than any book I have ever read on communication or management.