Based on the directive from the Chief Medical
Officer of Health and collaboration with the Huron Perth Healthcare Alliance (HPHA) Infection Control Team our Family and Caregiver Presence Guidelines have been revised. Please note this
information is subject to change.
HPHA is committed
to keeping our patients, families, caregivers and staff safe during these
challenging times. It is important for the hospital to maintain the practice of
physical distancing and limiting the traffic going in and out of the premises. We
understand that loved ones, families and caregivers are essential to the health,
well-being and quality of life of our patients and HPHA is committed to
taken a careful approach to our Family and Caregiver presence guidelines and
will monitor closely and adjust as deemed necessary. HPHA also looks to support
from our community to adhere to these guidelines.
Caregiver Presence will be supported during the hours of 8 a.m. to 8 p.m. Only
one family or caregiver will be permitted per day for patients who are in
hospital. Presence out of these times will be reviewed on a case-by-case basis. Patients in
isolation will not be permitted family presence, however staff can assist with
virtual connections as required.
Please note you will be provided with a
disposable medical grade mask and asked to wear it for the duration of your
visit. If you come to the hospital wearing a cloth mask, you will be asked to
remove that mask. If during your visit, your mask becomes wet or soiled, it
must be replaced. New masks can be obtained from health care staff.
Caregiver: as identified by the patient. A
person who cares for someone who needs assistance to manage their condition,
disability or language barrier and would be at risk if alone. *Caregiver badges
may be obtained from the Patient Experience Office.
Family: as identified by the patient. A
person who is a spouse/domestic partner, family member, sibling, parent,
grandparent, neighbour and/or friend.
Guardian: a person who has the legal right
and responsibility of taking care of someone who is a minor
that family, caregivers or guardians be 16 years of age or older, however
special circumstances will be considered on a
Family and/or Caregivers Instructions:
- Must not come to the hospital if you
- Are feeling unwell
- Have been outside of Canada in
last 14 days
- Have tested positive for COVID-19
- Have been tested for COVID-19
with results pending
- Have had close contact with a
confirmed or suspect case of COVID-19
- Will be actively screened prior
to entry into the hospital and follow appropriate infection control guidelines
at all times. If a family or caregiver fails screening, they will be referred
to the Assessment Centre and will not be permitted to be present with the
patient. Learn more about screening by clicking here.
- Must remain in the patient’s room
and will not be permitted to leave for smoking, running errands etc. Exceptions
will be made for communication with care providers and washroom use.
- Must not use patient washrooms. Public
washroom access is limited, please inquire with the unit where patient is
receiving care for locations.
One family, caregiver
or guardian may accompany a patient:
- Who is
- Who is an
infant or child attending an outpatient procedure
- Who is an
infant or child attending an emergency department visit
requires assistance to manage their condition, disability or language barrier
- To an
- To one of
our Emergency Departments*
a surgical procedure*
*NOTE: For outpatient, surgical
and emergency department accompaniment, family or caregiver may be asked to
wait outside or in their car while the patient receives care and treatment to
facilitate physical distancing.
who are critically ill or receiving end-of-life care:
supports multiple family and/or caregiver presence however, only one person
will be permitted at a time with the patient.
For safety purposes there will be no outdoor visits.
committed to patient centered care and will assist patients, family and/or
caregivers to stay connected with free WiFi and telephone/TV services. Tablets can
be made available for virtual connections as needed.
Food and Personal Items for Patients
Individuals visiting a patient are not permitted to consume food/drinks during their visit.
To maintain Infection control standards and safety for our staff and patients, only the approved items listed below may
be brought in for patients.
hearing aids and dentures
- new toiletries only
- new grooming items – toothbrushes, combs, hair brushes, razors
items- books, magazines, puzzle books, family photos etc.
clothing required for patients who are being imminently discharged.
- food from
family/caregivers will only be accepted if it was prepared in a kitchen
inspected by the Public Health (i.e. Commercial Kitchen such as a restaurant).
Food in manufacturer’s packaging that is unopened is also acceptable.
requests for non-approved items must be directed to the Manager of the Unit
where the patient is receiving care.
you for your partnership and support with keeping our patients, families,
caregivers, staff and community safe.
have any questions or concerns with the HPHA Family & Caregiver Presence
Guidelines During COVID-19 please call the HPHA Patient Experience Office
at 1-888-275-11-2 Ext. 2423
note that if you or a loved one needs urgent medical attention, please do not
delay visiting our Emergency Departments. They continue to be a safe place to
These Guidelines have been reviewed and
endorsed by the HPHA Patient Partnership Council.