The Emergency Departments of the Huron Perth Healthcare Alliance are open 24 hours a day, 365 days a year.
If you have an emergency
- If you are not sure whether the health issue is life-threatening, dial 911 for an ambulance. The paramedics will assess and stabilize the person's condition and transport the patient to hospital.
- Please understand that the Emergency Department staff cannot give medical advice over the phone.
- Need advice about where best to go to treat your symptoms? Call Telehealth Ontario at 1-(866)-797-0000 and a nurse will assess and advise you.
What you should bring
- Your Ontario Health Card. If you live outside Ontario please bring your medical insurance information. Note: the emergency doctor may prescribe equipment for you, such as knee or shoulder immobilizers or crutches. As OHIP does not cover the cost of these, you may be billed for them. However, most personal insurance policies will reimburse you.
- Your prescription and non-prescription medications including vitamins and herbal remedies.
- A supply of your medications in case you have a long wait or need to be admitted to hospital.
- Any other important information about allergies or other medical conditions you may have.
- Your extended/private health insurance in case you need to be admitted to hospital.
- Money for parking (Stratford General Hospital only).
What you should expect at the Emergency Department
- Patients are seen first by a qualified Registered Nurse using the triage scale. The triage scale is a specified process where patients are prioritized according to their acuity and urgency level. These patients are placed into appropriate treatment areas for assessment, diagnosis and treatment by the emergency doctor based on their urgency.
- The sickest patients will be seen first. So, a patient who arrives after you (including those arriving by ambulance) may be seen before you if their illness or injury is more serious than yours. If your condition changes while you are waiting to be seen, please tell our staff.
- Other things that may add to your wait time include: the number of tests you may need (for example, bloodwork, ECG, urine sample, x-rays or a CT scan), whether your emergency doctor has requested a consultation with another specialist, whether you are being admitted to the hospital and need to wait for an available bed. Please note that the emergency staff will continue to care for you until you are moved to your room.
Why Am I Waiting in the Emergency Department?
This video from Dr. Mike Evans explains wait times in the Emergency Room
When you are ready to leave
- Make sure you understand your diagnosis and the discharge instructions the doctor gives you. Don't hesitate to ask for more information. The staff can provide written instructions if you need them.
- We may ask you to complete a short, confidential survey about your experience in the Emergency Department. The information helps us to know how well we are doing and what we can do better.
Avoiding future trips to the Emergency Department
Our emergency services are always here for you when you need them, but here are a few tips to help you avoid making any unnecessary visits:
- Ask your doctor's office about backup coverage, on-call services or after-hours clinics – especially during holiday periods
- Fill all prescriptions well before they run out – particularly during holiday seasons when many doctor's offices and pharmacies may be closed. Make sure you also know where the closest 24-hour pharmacy is located in case you need to get a prescription refill. Important: we do not give prescription refills for narcotics. Here's a Holiday Health Checklist to help get you through the holidays safely.
Clinton Site: The Emergency Department is located on the Basement level. Patients should enter the hospital via the Admitting Entrance beside the Emergency Department. Patients are to register at Admitting/Patient Registration on the same level.
St. Marys Site: The Emergency Department is located in the South Wing on the first level. Patients should enter using the Main Entrance/Admitting Entrance between the hours of 6:00 am to 8:00 pm. After 8:00 pm patients should use the Emergency/Ambulance entrance. All patients are to register at Patient Registration located in the lobby.
Seaforth Site: The Emergency Department is located on the main level. Patients should enter the facility using the Main Entrance off Centennial Drive. All patients are to register at Patient Registration.
Stratford Site: The Emergency Department is located in the East Building on the first level. Patients should enter using the Emergency Entrance on Cambria St.
Kathie Cuerden, Director of Patient Care: 519-272-8210 Ext 2482
Deanna Wright, Manager Emergency Services, Critical Care & Cardiorespiratory: 519-272-8210 ext 2625
Ambulance Service Charges
Click here for information from the Ministry of Health & Long-Term Care regarding Ambulance Service Charges.
Holiday Health Checklist
Here's a "Holiday Health Checklist" to help you get through the holidays safely. Remember, if you need us, our Emergency Departments are here for you 24 hours a day, 7 days a week.