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<April 2020>
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It is especially helpful if patients arriving at the Emergency Department bring an updated list of all current medication they are taking. This list should include: prescription medications, over-the-counter medications and vitamins, herbs and any supplements.
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Family / Caregiver Presence Guidelines

Important!  Visitor restrictions are currently in place due to the COVID-19 pandemic.  Please click here to review the current restrictions by clicking here.

The Huron Perth Healthcare Alliance (HPHA) promotes a person-centred model of care. Patients and their families/caregivers are respected as essential members of the healthcare team, helping to ensure quality, safety and are an important source of information.The patient’s family/caregivers are advocates for the patient and provide support, comfort, and important information during the patients experiences and in the transition to home and community care.  

Families and caregivers are welcomed 24 hours a day according to patient preference, condition and care needs. Patients define their family and caregiver and how they will be involved in their care, care planning and decision-making. 


Family Presence: is defined by the patient

Family and Caregivers: is anyone as defined and named by the patient that they want involved with their care during their hospital stay.

The family/caregiver presence guidelines are intended to be flexible in order to respond to the diverse and individual needs and preferences of each patient, as well as to assure the safety of patients, families and caregivers and staff.

Guidelines for Family and / or Caregivers:
  1. Families and other partners in care are welcome 24 hours a day according to patient preference, condition and care needs. Please check with unit staff about optimal visiting times for the patient.

  2. Please do not visit the hospital if you are feeling sick (fever, cough, nausea, vomiting or diarrhea).

  3. Please clean your hands before entering and after leaving the patient's room using the hand sanitizer provided.

  4. If the patient that you are visiting is in isolation, protective apparel is required before entering the room and should be removed as you leave the patient room. Please check with the nursing staff for instructions on required protective apparel.

  5. When the main entrance to the hospital is locked:
    • At the Clinton Public Hospital and St. Marys Memorial Hospital entry is only through the Emergency Department.
    • At Seaforth Community Hospital you may enter through the Admitting entrance on the north side of the building.
    • At the Stratford General Hospital if you arrive after 8:00 pm you will need to use the intercom inside the first set of doors to gain entry.

  6. Visitors supporting a patient through the overnight hours are asked to remain in the patient's room and advise unit staff when coming to and leaving the unit.

  7. Children under the age of 12 must be supervised by an adult at all times

  8. Visitors supporting a patient in semi-private and ward rooms should be mindful of the following:

    To support privacy and the care and comfort of our patients and patients in the same room; 
      • we may need to restrict the number of visitors and length of stay. 
      • visiting may be interrupted in order to provide appropriate patient care to the patient and/or other patients in the same room.
      • keep your voice down and respect privacy of other patients and family/caregivers in the room